Password Recovery - Why is CD-Key needed? - Guild Wars Forums

DokkyDok · Aug 03, 2007, 11:30 PM // 23:30

Edited-Nevermind the question...

Ghengis Kwell · Aug 03, 2007, 11:41 PM // 23:41

How would PlayNC know that she was the real owner? the only proof they have of a genuine account is by the use of a CD Key, you produce one of those it shows you have purchased the game,if as you say someone hacked her email account then what is to stop just any tom dick or harry downloading GW from one of those illegal sites and asking for a password to be sent ?

Loviatar · Aug 04, 2007, 12:04 AM // 00:04

[QUOTE]

Quote:

Originally Posted by DokkyDok

they had stated they had needed her CD-Key to recover it, to prove she was the account's owner. She E-Mailed them on the address she uses to log into Guild Wars. Shouldn't that be proof enough?

no

you have two people with the login and password but only one of them has the key

Quote:

She has lossed her CD-Keys. (No, you don't need to say "shouldnt have lossed dem" as that would only imply to me that the person robbed is more at fault than the criminal, in your opinion.)

it states very clearly to keep the key (s) in a safe place as they will be needed to recover an account

tijo · Aug 04, 2007, 12:29 AM // 00:29

No it isn't proof enough. As stated previously, if your account got hacked, your e-mail may have been hacked too. As for the cd key's, they should be kept in a safe place, and if you loose them, it's too bad. There's still a chance that with a proof of purchase like an invoice from the store the game was bought from will help get the account back. You cab always ask anet what to do if you lost the cd key. If their answer is they can't help you, then it's too bad.

Collintag · Aug 04, 2007, 09:46 AM // 09:46

What if you buy games from the online store? Those get added to your account automatically don't they? I don't remember ever seeing the keys when I bought NF or the GWEN pre-sell through the online store. They just added them to my account instantly.

immortius · Aug 04, 2007, 10:58 AM // 10:58

If you purchase stuff through the online store the keys get sent to you via email (athough they are automatically added to your account) - at least, that's what happened when I bought the EotN preorder.

Aug 03, 2007, 11:30 PM // 23:30	#1
DokkyDok Lion's Arch Merchant Join Date: Jul 2007 Guild: Interested in finding one. Profession: Mo/	Password Recovery - Why is CD-Key needed? Edited-Nevermind the question... Last edited by DokkyDok; Aug 04, 2007 at 01:15 AM // 01:15..

Aug 03, 2007, 11:41 PM // 23:41	#2
Ghengis Kwell Baby Maker Join Date: Jun 2007 Location: UK Guild: Sent Fromhell Profession: D/W	How would PlayNC know that she was the real owner? the only proof they have of a genuine account is by the use of a CD Key, you produce one of those it shows you have purchased the game,if as you say someone hacked her email account then what is to stop just any tom dick or harry downloading GW from one of those illegal sites and asking for a password to be sent ?

Aug 04, 2007, 12:29 AM // 00:29	#4
tijo Jungle Guide Join Date: Feb 2007 Location: Montreal Guild: [CDDR] Profession: R/	No it isn't proof enough. As stated previously, if your account got hacked, your e-mail may have been hacked too. As for the cd key's, they should be kept in a safe place, and if you loose them, it's too bad. There's still a chance that with a proof of purchase like an invoice from the store the game was bought from will help get the account back. You cab always ask anet what to do if you lost the cd key. If their answer is they can't help you, then it's too bad.

Aug 04, 2007, 09:46 AM // 09:46	#5
Collintag Ascalonian Squire Join Date: Jul 2006 Profession: R/E	What if you buy games from the online store? Those get added to your account automatically don't they? I don't remember ever seeing the keys when I bought NF or the GWEN pre-sell through the online store. They just added them to my account instantly.

Aug 04, 2007, 10:58 AM // 10:58	#6
immortius Krytan Explorer Join Date: Aug 2005 Guild: Black Cats Profession: E/Mo	If you purchase stuff through the online store the keys get sent to you via email (athough they are automatically added to your account) - at least, that's what happened when I bought the EotN preorder.